Reference

Terms That Govern Your dg999 Account

These terms set out what you agree to when you open and use a dg999 account. Read them before you start — they cover eligibility, wallet transactions via bKash, Nagad, and Rocket, and how we handle disputes.

Eligibility conditions applybKash, Nagad, Rocket coveredAccount-level enforcementJurisdiction-dependent access
dg999 Terms That Govern Your dg999 Account
TERMS QUERIES

Reach Us About These Terms

If something in these terms is unclear or you want to flag a concern about your account, our support team handles terms-related queries directly. You can reach us through live chat on the site, by email, or through the in-app help section on mobile. We aim to respond to terms and account queries within one business day.

Live Chat Open the chat icon in the bottom corner of any page. This is the fastest path for account-level terms questions during support hours.
Email Support Send your query with your registered account details to our support address. For terms disputes, email gives you a written record of the exchange.
In-App Help On mobile, tap the menu and select Help. You can submit a terms or account query directly from your phone without switching to desktop.
ACCOUNT INTEGRITY

How We Enforce and Uphold These Terms

We apply these terms consistently across all accounts. If a terms breach is identified — duplicate accounts, mismatched wallet details, or access from ineligible regions — we act on the account level, not by blanket rule changes. Here is what that means for you in practice.

Wallet Verification

Your bKash, Nagad, or Rocket number must match the name on your account. Mismatched wallet details trigger a manual review before withdrawals are processed.

Account Security

We use OTP verification at login and on withdrawal requests. If you lose access to your registered number, contact support before attempting a wallet change.

Data Retention

We retain your transaction and account records for as long as your account is active and for a period after closure as required by our compliance obligations.

Requesting Changes

To update your registered details — wallet number, email, or account name — submit a request through support with proof of identity. We do not accept changes made only through chat.

Common Questions About Our Terms

These are the questions we hear most often about how our terms apply to real account situations.

You must be of legal age in your jurisdiction and accessing the platform from an eligible region. We cannot confirm eligibility on your behalf — check your local law before you register.

Access from a region where local law prohibits it is a breach of these terms. We may suspend or close accounts found to be in violation, and any pending withdrawals will be reviewed before release.

No. One account per person is the rule. Duplicate accounts are a terms breach and will result in both accounts being reviewed. Contact support if you have accidentally created a second account.

Start with live chat and have your bKash, Nagad, or Rocket transaction reference ready. Our team checks the account wallet log against the mobile wallet record to resolve the discrepancy.

Send a written request to our support email from your registered address. We will provide the account data we hold within a reasonable timeframe, in line with our data retention policy.

We update these terms when our service or compliance requirements change. The revised version is posted here with an updated date. Continued account use after the update date means you accept the new version.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.